Adam Ireland, the new head of eBay’s US division, has stated that he is ready to serve as the sellers’ voice. He has worked for the company for 11 years, most recently as Vice President, of Americas Operations, and before that as Senior Director, Customer Experience Transformation (Dec 2016 – Jun 2019).
After Jordan Sweetnam’s role expanded to include European responsibilities, Ireland took over as Vice President and General Manager of eBay US.
Sellers first met Ireland during last month’s eBay Open virtual event, and on Friday, he made a more formal introduction on the eBay Seller Announcement board.
In part, he wrote: “Working for a company that collaborates with its sellers and constantly evolves its strategies and platform to serve small businesses all over the world is truly inspiring. One of the things that distinguish eBay is the ability to collaborate with our seller community, and I look forward to meeting many of you in the near future and working with you all to ensure that eBay remains the platform on which you want to sell.”
Ireland also promised to “remain laser-focused on listening to you, responding to your needs, and championing the growth of your businesses” in the coming weeks and said he would introduce sellers to more new faces.
The most common issues we hear from eBay sellers are related to technical aspects of eBay, specifically glitches and the new listing tool that more and more sellers are required to use. Shipping and customer dispute resolution are, of course, constant challenges. What three specific items do you believe should be prioritised by eBay for sellers?
And, as eBay has shifted its communication with sellers to other platforms (Facebook, Reddit,…), what would you tell Ireland about your preferred channel for learning about new features and policies, and what is the best way for him to hear about your concerns as a seller?